Network Monitoring Software by ManageEngine OpManager

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
ADAudit Plus
Hybrid AD, cloud, and file auditing; security; and compliance
ADSelfService Plus
Identity security with adaptive MFA, SSPR, and SSO
Exchange Reporter Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
RecoveryManager Plus
Active Directory, Microsoft 365, and Exchange backup and recovery

1) Troubleshooting poor voice quality

Scenario

Imagine you are the network administrator of the aviation business and deployed VoIP recently throughout the company network. You want to keep an eye on the VoIP call quality throughout all call paths in the network, especially those with poor quality so as to troubleshoot & rectify at the earliest, before it affects the business.

Remedial actions

1) Now, all you can do is keep a track on the 'Top Call Performance by Location' section found in the VoIP Overview dashboard. With MOS scores graphically displayed on time-line charts, you find the top problematic VoIP sites having poor Mean Opinion Scores (MOS)

VoIP Monitor - Identifying problematic call paths

2) Just beside the time-line chart, through the jitter, packet loss and latency values displayed, you discover that the site with the poorest MOS score is hit with high jitter and latency. So, you click on the call path link to find the root cause.

3) With the detailed bandwidth graphs from the NetFlow Plug-in, you find that inter-site backup process is occupying most of the bandwidth during the performance degradation period

VoIP Monitor - Consulting NetFlow traffic reports

Outcome: Active scrutiny of VoIP QoS values across all call paths, along with respective bandwidth utilization trends helped you pin down the root cause of the VoIP quality degradation. The backup process is scheduled for off-business hours and VoIP quality remains good henceforth.

2) Change in QoS policy impacting VoIP Performance

Scenario

Let's assume you are the network administrator of an automobile company and its VoIP infrastructure is suddenly facing serious quality degradation. You are assigned to investigate the situation and improve the VoIP performance.

Remedial actions

1) By looking at the VoIP Overview dashboard in OpManager, you identify performance degradation (MOS of 1.5) on a particular VoIP site that has been the source of many user complaints. Interestingly, the site also figures in the top calls by jitter and packet loss but does not report high latency.

VoIP Performance Monitor - checking call paths

2) To investigate further, you drill down to the snapshot page of the VoIP site. The voice packets show huge packet loss values and high jitter too. Bandwidth utilization graphs do not show high utilization thus ruling out any causes of degradation due to an over-burdened link.

3) On looking at the Class Based QoS (CBQoS) traffic pattern of the link, pre-policy traffic and post-policy traffic show a lot of dropped packets in the VoIP traffic class.

VoIP Performance Monitor - CBQoS traffic pattern

4) You investigated these trends along with the configuration changes made on QoS policies in the routers. This revealed that recent changes made in QoS policy settings affected voice quality due to huge VoIP packet loss.

Outcome: You allocate higher precedence to the VoIP traffic, which then restores healthy VoIP quality conditions.

Learn more about VoIP Monitoring in OpManager.

VoIP Monitor Use Cases

1) Troubleshooting poor voice quality

Scenario

Remedial actions

2) Change in QoS policy impacting VoIP Performance

Scenario

Remedial actions

Features

Sectors

Quick links

Why OpManager

Company

Training and Support

Connect with us:

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Related Products

VoIP Monitor Use Cases

1) Troubleshooting poor voice quality

Scenario

Remedial actions

2) Change in QoS policy impacting VoIP Performance

Scenario

Remedial actions

Features

Sectors

Quick links

Why OpManager

Company

Training and Support

Connect with us:

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure