Manage all your clients, provide all-around managed IT services, and handle billing for multiple clients from a single platform. Configure processes specific to each client and ensure profitable service delivery.
Manage all your clients with our multi-tenant architecture, and configure account-specific automations, service-level agreements (SLAs), knowledge bases, assets, reports, and much more. Deliver personalized service to every client.
Read moreBill clients automatically based on predefined service plans. No need to juggle multiple tools—save time when handling recurring bills.
Read moreCustomize the look and feel of the self-service portal, such as the logo and header image for each account, for a personalized, professional appearance.
Read moreGet an accurate, detailed log of the overall time technicians spent on different activities. Extend Time Sheet capabilities to payroll and resource management.
Read morePull up key business metrics—such as revenue generated, the last 12 billing cycles, customer satisfaction, and billable and non-billable hours—without the hassle of writing complex queries or creating new dashboards.
Read moreTake advantage of powerful integrations with native and third-party apps for 360-degree management of your clients’ IT. Manage each client’s entire IT infrastructure in a single console.
Read moreTrack your field staff right from your service desk with the help of Google Maps or Zoho Maps. Provide quicker on-site services, say goodbye to the woes of managing technician availability, and prevent unnecessary or canceled trips to the field.
Read moreEffectively organize and manage technician workload and maximize your business productivity.
Read moreSet up user satisfaction surveys using customizable survey questions and frequency settings to effectively evaluate technician performance and service quality.
Read moreImplement service delivery best practices with ServiceDesk Plus MSP's industry-recommended ITSM framework, and ensure superior service delivery to your clients.
Leverage multi-channel support, out-of-the-box categorization options, and automations to resolve your clients' IT tickets seamlessly and meet all your SLAs on time. Reduce outages and manage the complete life cycle of your tickets.
Read moreAnalyze root causes expertly, keep track of known errors, reduce repeat incidents, and give your help desk a much-needed boost.
Read morePlan, analyze, review, and deliver successful IT changes—and manage approvals along the way—with unique workflows.
Read moreManage your clients' IT and non-IT assets remotely, optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Read morePlan, build, test, and deploy releases to the clients' IT environment and avoid release conflicts.
Read morePlan, organize, and assign tasks effectively for all projects. Associate projects with other ITSM processes to enhance your IT service delivery.
Read moreShowcase the IT services offered to users of your different accounts. Manage the service delivery process from approval to fulfillment.
Read moreBuild a structured, categorized knowledge base for each account. Deflect recurring tickets to boost help desk productivity.
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Automate repetitive processes, and stay on top of your high-priority tickets with features designed to ensure on-time service delivery. Give your help desk productivity a much-needed boost.
Assign incoming tickets to technicians automatically based on their availability. Reduce the burden on your help desk coordinator, and leave no ticket unattended.
Read moreMeet your customers' expectations by creating account-specific SLAs, and achieve a higher level of customer satisfaction by providing quality, timely services.
Read moreConvert emails to tickets and route tickets to the right technicians automatically.
Read moreSchedule automatic data archiving to declutter your service desk while preserving unused data.
Read moreVisually design the entire life cycle for incoming tickets on a drag-and-drop canvas, adding in various statuses and transitions. Configure and automate actions at various points in the life cycle for improved efficiency. Guide your technicians throughout the ticket resolution process with Next Actions within the ticket.
Read moreEffectively prioritize and monitor technician tasks with a personalized, graphical board for request management.
Read moreBuild efficient help desk processes and attributes, and fulfill your client requirements with the help of unique customization options. Meet your clients' business demands profitably.
Provide technicians with the required access permissions for specific operations across different modules, and gain greater administrative control.
Read moreProvide support across multiple client sites from a central service desk using site-specific custom workflows and configurations.
Read moreCreate custom, dynamic forms and guide users in entering relevant information with field and form rules, and trigger actions in external applications using custom triggers.
Read moreRun ServiceDesk Plus MSP in your native language and support non-English users as well. Choose from 37 different supported languages and deliver services more effectively.
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Efficiently manage all your clients' IT and non-IT assets from discovery to disposal. Ensure optimum asset utilization, and drive down costs significantly.
Automate your supplier interactions, gain complete visibility into each asset purchased by clients, and maintain contracts easily with expiration notifications.
Read moreScan asset information, look for changes in assets periodically, and make remote desktop connections instantly. Keep track of all IT assets, both new and old.
Read moreGain quick access to computers and resolve issues faster. Avoid field trips to diagnose and resolve issues physically.
Read moreIdentify and eliminate unused licenses, plan future software purchases, and ensure software compliance.
Read moreScan and discover all the IT assets in your clients' organizations and manage those assets efficiently.
Read moreDesign self-service portals unique to each client, and provide access to relevant services and solutions. Make services instantly and remotely accessible for each client with native mobile apps.
Provide easy access to request creation and the knowledge base, and keep end users informed of the progress and approval of their tickets.
Read moreCarry your help desk wherever you go with the ServiceDesk Plus MSP mobile app for iPhone and iPad, and always stay on top of your IT services.
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Provide 360-degree IT service management to your clients with the help of our broad range of integration options. Manage entire client IT infrastructures in a single console.
Leverage powerful reporting capabilities to access key KPIs and metrics, and gain deeper insights into your service desk operations without writing complex queries.
Read moreTake advantage of software deployment, patch management, remote control, profile management, and more. Control all your clients’ desktops and mobile devices for enhanced service delivery and maintenance.
Read moreBoost customer support by routing calls automatically, generating call reports, and creating interactive voice responses. Take customer support to the next level.
Read moreTrack and monitor databases, servers, ERPs, and more across physical, virtual, and cloud environments. Get complete end-to-end visibility of clients' IT infrastructure.
Read moreSync account details and work logs, generate bills automatically, and schedule and deliver personalized invoices. Turn your focus to more important tasks with easy accounting and invoicing.
Read moreGet a 360-degree view of your service desk's KPIs and business metrics, such as billing patterns and trends from different accounts. Make the best business decisions.
Read moreUtilize the conversational virtual support agent to deflect L1 tickets and improve service desk efficiency.
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