Why do organizations need
a service management solution?

The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveraging the right technology as with designing the appropriate processes. Strike the right balance, and the benefits that follow include responsive service delivery, a flawless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.

With over a decade of experience in the IT and customer support management space, we understand the requirements of various businesses and offer multiple service management solutions built around industry best practices. Our solutions empower your organization to provide a top-notch customer experience out of the box.

How will a service management solution
aid your organization?

Make service management cross the boundary between IT and business with enterprise service desk capabilities.

Establish and manage customer relationships with streamlined service management across the enterprise, and contextual integrations with business apps.

Boost employee productivity with a completely customizable self-service portal and a full-fledged service catalog.

Get a quick visual summary of all your requests and monitor them in one place with Kanban-based ticket management.

Standardize service delivery using visual process workflows and AI-based automations.

Get a single source of truth about your organization's IT infrastructure with IT asset management.

Make unique support plans and stay compliant with service-level agreements for each service contract.

Service management solutions from ManageEngine

Enterprise and IT service management

ServiceDesk Plus

Full-stack ITSM suite with enterprise service management

Supercharge your IT service desk with our full-stack ITSM solution with native IT asset management and enterprise service management capabilities.

On-premisesCloudMSP

Customer service management

SupportCenter Plus

Web-based customer support with Active Directory integration

Effectively manage customer tickets, client accounts, and service contracts to facilitate a superior customer experience with our web-based customer support software.

On-premises

IT asset management

AssetExplorer

IT asset management with built-in CMDB

Monitor the IT asset life cycle from acquisition to retirement, ensure license agreement compliance, and leverage other industry-recommended IT asset management capabilities.

On-premises

Resources

Stay on top of your IT with ManageEngine.

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