Four advantages that an on-premises service management solution brings to the table
You'll be in control of your own data
Establish effective control over critical information by hosting your data within your network. By storing data locally, define tailored security and access permissions that suit your custom business processes and applicable regulations.
You'll have secure high availability in the event of contingencies
Maintain high availability by setting up an internal network, where users can access services across the enterprise despite failures like internet outages. Further, incorporate failover systems to ensure that if one system fails, another can take over seamlessly.
You will stay compliant with industry-specific data regulations across the globe
Adhere to data regulations and policies across diverse regions and industries such as GDPR, HIPAA, and POPIA. On-premises applications empower you to store critical data within your network without relying on third-party servers, processors, or data centers, making it easier to comply with data localization laws.
You can schedule upgrades based on your needs
Plan and align your ITSM platform upgrades according to your business requirements. Prioritize updates that are critical for the security of your business and deploy them after assessing the stability of your IT environment.
ServiceDesk Plus: Deliver impeccable services, tailored to your enterprise
From unifying service delivery to automating enterprise-wide workflows, harness our on-premises service management platform to deliver stellar experiences.
- ESM
- Workflows
- Virtual agent
- Customizations
- 360° ITSM
Enhance service delivery beyond IT with native ESM capabilities
Apply ITSM best practices beyond IT to other business teams like HR, finance, facilities, legal, and travel. By creating independent service desks for teams on a central platform, you'll be able to incorporate each team's unique processes with impactful workflows and automations. This streamlines service delivery across the enterprise, all from a centralized console.
Systematize enterprise-wide service operations with visual workflows
Automate service operations end-to-end by building and visualizing a wide range of processes on a simple drag-and-drop canvas. Break barriers and foster collaboration between departments by crafting cross-functional workflows. This allows you to boost productivity by automating essential actions, while ensuring consistent service delivery.
Elevate user experience by capitalizing on the AI and ML capabilities of Zia, our virtual agent
Perform a range of service desk operations through Zia—be it creating tickets, assigning technicians, adding tasks, or updating notes. Zia helps technicians save time during mundane activities, allowing them to refocus on high-value projects. Additionally, empower end users with self-service capabilities that enable them to request resources and browse solutions, effortlessly deflecting routine L1 tickets.
Tailor the capabilities of ServiceDesk Plus to the last mile to suit your requirements
Tune ServiceDesk Plus to your unique needs by leveraging custom functions and automate actions on external applications throughout the service delivery. From crafting scripted actions to building new modules from the ground up, unrestricted customizations cater to your unique use cases effortlessly.
Turn your service management solution into a command center with contextual integrations
Manage your IT from ServiceDesk Plus proactively by integrating with a broad range of IT solutions from ManageEngine. Be it monitoring the health of your network or performing desktop management tasks, carry out the required actions from within the ticket itself without juggling multiple windows. By doing this, simplify your ITO and ensure effective control.
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Imbue best practices into service delivery with a versatile on-premises service desk solution
Incident management
Minimize service downtime by automating actions throughout the ticket life cycle, collaborating and communicating with the expert stakeholders, and adhering to SLAs.
Service catalogue
Deliver consumer-grade service experiences by showcasing various service offerings, crafting dynamic, user-friendly templates, and streamlining request fulfillment with workflows.
Problem management
Go beyond addressing symptoms by understanding root causes, and work in tandem with other ITSM practices to solve problems effectively.
Change enablement
Reduce risks while deploying different changes by leveraging visual workflows and powerful automations that bring governance and oversight.
Release management
Build, test, and deploy releases with minimal disruptions by crafting workflows and aligning them with other core ITSM practices.
Projects
Stay on top of projects by tracking them visually, breaking them down into simple milestones and tasks, and allocating resources efficiently.
Asset management
Govern IT assets from discovery to disposal and control their costs with tightly-integrated purchases and contracts.
CMDB
Get a bird's eye view of your IT infrastructure, identify the root cause of incidents, and assess the impact of IT changes on service operations across the network.
Space management
Track and manage spaces—such as rooms, floors, structures, and buildings across the campus—using a visual space tree while handling their associated requests and optimizing usage.
Deployment models that align with your requirements
| ServiceDesk Plus | ServiceDesk Plus Cloud |
| Host the application in your local servers. | Hosted on our own data centers. |
| Control and upgrade the application according to your requirements. | Access the latest version of the application as and when we update it from our end. |
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