Service desk WhatsApp integration benefits

Here's what you can do:

  • Simplify request creation and boost self-service adoption.
  • Stay on top of your open requests.
  • Approve or reject requests anytime, anywhere.
  • Provide dedicated assistance to employees when needed.
  • Switch between service desk instances seamlessly.
  • Keep tabs on service desk operations with real-time notifications.

Turn up the efficiency of your service desk by bringing the WhatsApp bot on board for swift, personalized support

With ServiceDesk Plus integrated into WhatsApp, you can roll out a WhatsApp bot for your service desk to assist both end users and technicians right where they are. From creating tickets and handling approvals to chatting with technicians and staying up to date with notifications, everything can be done on the go, keeping your service desk operations as responsive and omnichannel as ever.

Simplify request creation with just a
text—no extra steps

Make it easy for end users to submit their requests with nothing more than a simple WhatsApp message. Forget the forms; just have them type in the subject and description, and a request will be automatically
created in ServiceDesk Plus.

WhatsApp integrated ticketing system

Enable instant tracking for open requests

Forget endless scrolling through ticket queues; tracking open requests is just a message away. End users and technicians can quickly access open requests in one place, and a simple tap lets them dive deeper into the details or hop to the next request with ease. They can also add notes as needed.

Request tracking in WhatsApp

Approve or reject requests on the go

Catch up on pending approvals from anywhere. Whether you are busy in a meeting or on the move, view the pending approvals and take action right away; approve, reject, or skip a request with a
single tap on the details card.

WhatsApp integration request approval

Switch seamlessly between instances

Empower every service team to effortlessly take control of requests, approvals, and communications through WhatsApp. A quick command is all it takes to switch between different ServiceDesk Plus instances: IT, HR, facilities, or any other department.

WhatsApp service desk instance switch

Deliver instant, personalized assistance

Provide one-on-one support for end users by allowing them to simply ping the service desk on WhatsApp. Once a technician is available, the conversation becomes part of a focused thread, providing tailored support until the issue is fully resolved.

WhatsApp IT support assistance

Stay in sync with instant
service desk notifications

Get notified on WhatsApp in real time whenever a request lands in your queue or when an approval is pending. It's fast and convenient and ensures everyone stays in sync.

Whatsapp ticket status notifications

Talk to our experts about ServiceDesk Plus

If you have questions about how ServiceDesk Plus can help you accelerate service delivery, deliver exceptional employee experiences, and elevate your service desk productivity, get in touch with our product experts today.

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