Troubleshooting Endpoint Analytics Component Failures
This document outlines common causes and resolutions for Endpoint Analytics component installation / upgrade failures.
Common Causes and Resolutions for Agent installation / upgrade failure
- Unable to reach Endpoint Central Server / Distribution Server
- Possible cause : Network connectivity issues may prevent the agent from reaching the server.
- Actions : Refer to this Knowledge Base (KB) Article to check and resolve connectivity related issues.
- Security Software blocking installation actions
- Possible cause : Antivirus or other security software may mistakenly flag and remove installation files or block access to critical components (File/Folder, Registry, or Services).
- Actions : Collect and share the following with Endpoint Central Support:
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- Agent Logs
- Details of binary removal or access denial from antivirus logs.
- Error screenshots.
- Steps to Upload Logs: Follow the instructions provided in this document.
Unexpected crashes of Endpoint Analytics component binaries
- Possible cause: one or more Endpoint Analytics component binaries could have unexpectedly crashed during runtime.
- Actions: Upload the following logs to aid troubleshooting:
- Agent logs.
- Event Viewer logs (Windows → Application).
- Steps to Upload Logs: Follow the instructions provided in this document.
Need help ?
If above steps do not solve your issues, please contact Endpoint Central support for further assistance.
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