Troubleshooting Endpoint Analytics Component Failures

This document outlines common causes and resolutions for Endpoint Analytics component installation / upgrade failures.

Common Causes and Resolutions for Agent installation / upgrade failure

Unable to reach Endpoint Central Server / Distribution Server
- Possible cause : Network connectivity issues may prevent the agent from reaching the server.
- Actions : Refer to this Knowledge Base (KB) Article to check and resolve connectivity related issues.
Security Software blocking installation actions
- Possible cause : Antivirus or other security software may mistakenly flag and remove installation files or block access to critical components (File/Folder, Registry, or Services).
- Actions : Collect and share the following with Endpoint Central Support:

- - Agent Logs
  - Details of binary removal or access denial from antivirus logs.
  - Error screenshots.
  - Steps to Upload Logs: Follow the instructions provided in this document.

Unexpected crashes of Endpoint Analytics component binaries

Possible cause: one or more Endpoint Analytics component binaries could have unexpectedly crashed during runtime.
Actions: Upload the following logs to aid troubleshooting:
- Agent logs.
- Event Viewer logs (Windows → Application).
- Steps to Upload Logs: Follow the instructions provided in this document.

Need help ?

If above steps do not solve your issues, please contact Endpoint Central support for further assistance.

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Troubleshooting Endpoint Analytics Component Failures

Common Causes and Resolutions for Agent installation / upgrade failure

Unexpected crashes of Endpoint Analytics component binaries

Need help ?

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure