ITSM Observability Integration - ManageEngine ServiceDEsk Plus, OpManager & Site24x7

Syncing Layer2 relationships from OpManager Plus to ServiceDesk Plus

With SDP OD integrated with OpManager Plus, users can sync the Layer 2 device relationships from OpManager Plus to ServiceDesk Plus. The layer 2 devices and their corresponding relationships, can be viewed from ServiceDesk Plus console now. This integration, enables network admins to visualize the connected devices directly within ServiceDesk Plus's console.

Follow the below steps to sync devices from OpManager Plus to ServiceDesk Plus

How to sync devices from OpManager Plus to ServiceDesk Plus OP?

You can sync devices from OpManager Plus to ServiceDesk Plus by carrying out the following steps:

  • Under OpManager Plus console, navigate to "Settings -> General settings -> Third Party integrations"
  • In the third party integrations page, click on ServiceDesk Plus and configure the ServiceDesk Plus settings.
  • Now under the Asset settings, turn on the "Sync devices to SDP" and "Sync device relationships to SDP" options.
  • Click on Save.

Syncing layer2 relationships from OpManager Plus to SDP

The devices and relationships are now successfully synced from OpManager Plus to ServiceDesk Plus. You can now view the devices and their corresponding relationships from ServiceDesk Plus console.

Syncing layer2 relationships from OpManager Plus to SDP

How to sync devices from OpManager Plus to ServiceDesk Plus cloud?

You can sync devices from OpManager Plus to ServiceDesk Plus cloud by carrying out the following steps:

  • Under OpManager Plus console, navigate to "Settings -> General settings -> Third Party integrations"
  • In the third party integrations page, click on ServiceDesk Plus Cloud and configure the ServiceDesk Plus Cloud settings.
  • Fill the portal settings and grant token details in the repsective fields.
  • Now under the CMDB settings, turn on the "Sync newly discovered devices in future" and "Sync device relationships to SDP cloud" options.
  • Click on Save.

Syncing layer2 relationships from OpManager Plus to SDP cloud

The devices and relationships are now successfully synced from OpManager Plus to ServiceDesk Plus. You can now view the devices and their corresponding relationships from ServiceDesk Plus console.

Syncing layer2 relationships from OpManager Plus to SDP cloud

Advantages of syncing devices from OpManager Plus to ServiceDesk Plus:

  • Helps users with impact and root cause analysis.
  • Provides users with a better visualization of the network, thereby helping them understand the topology of their network.
  • With the relationships synced, users can now easily identify faults and rectify them at the earliest.
  • The relationships are also now synced, which enables users to understand about the device connections.

To know about the steps to integrate OpManager Plus with ServiceDesk Plus OP, click here.

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