Product does not
start :
- One possible
reason for this could be that the product was unable to
find the Java Runtime binary in the installed PC. If you have installed
SwisSQLConsole.exe and Java Runtime is not available
in the installed PC, then install Java Runtime Environment (JRE)
Release 1.6.0
or above.
After installing JRE, edit setenv.bat
present in
the
"<InstallDir>\SwisSQL\Console5.5\bin"
directory
and set the
"JAVA_HOME" variable to the location where you have installed JRE. For
example, if you have Java installed in "C:\Program
Files\Java\j2re1.6.0",
set the "JAVA_HOME" variable in the file as
given below:
set JAVA_HOME=C:\Program
Files\Java\j2re1.6.0
Not able to apply the
license
:
- Failure due to presence of Multiple network
adapters
(NICs) :
The
issue in applying license can also occur when there
are multiple network adapters (NIC) installed on your machine. For
machines with
multiple
network adapters we generate the license key for the MAC address
present in the file SwisSQLConsoleRegInfo.swiss. This file
would be
generated when you start the product for the first time after you
install the product. The MAC address of the network adapter that is
active during this file generation will be written into it.
Hence when the license key is applied, if the corresponding network
adapter
associated with this MAC address is disabled then the key will not
work. To
over come the issue please enable those Network adapters (NIC) in your
machine which are disabled.
Steps to enable the Network adapter in a windows machine :
Step-1: Navigate through the below path My Computer(Right
click)-->properties-->Hardware-->Device Manager-->Network
adapters
Step-2: If any adapter is disabled under the "Network adapters" ,
enable
it.
- Failure due to VPN connection:
The license key may also fail when you are connected through VPN.
This is because VPN may generate dynamic MAC addresses.
To resolve this issue we recommend that you delete the existing SwisSQLConsoleRegInfo.swiss file. Connect the machine directly
into the LAN connection (not through VPN). Restart the SwisSQL Console
tool to regenerate the SwisSQLConsoleRegInfo.swiss
file. This
would ensure that the new SwisSQLConsoleRegInfo.swiss
file contains the MAC address of your LAN network adapter (NIC). Send
this file to support@swissql.com.
We
will
generate
a
new
key
for
this
MAC
address.
While applying the key ensure your machine is connected on the same
LAN connection. Once the license key is successfully applied you can
subsequently connect through VPN or to any other network and use the
tool
without any problems.
Please contact the
technical team at support@swissql.com
if you experience any other issues or if the above
guidelines does not
help.
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